Privacy Policy

1. Introduction

LayCor ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service management platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and password when you create an account.
• Business Data: Customer information, booking details, schedules, invoices, and other data you enter into the platform.
• Payment Information: Billing details processed through our secure payment providers (Stripe).
• Communications: Messages, support requests, and feedback you send to us.

3. Automatically Collected Information

When you use our service, we automatically collect:

• Device information (browser type, operating system)
• IP address and general location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud

5. SMS/Text Message Communications

If you provide a phone number, we may use it to send SMS/text messages for:

• Transactional Messages: Appointment reminders, booking confirmations, service updates, delivery notifications, and account verification codes.
• Marketing Messages: Promotional offers and updates (only with your explicit consent).

Consent: By providing your phone number, you consent to receive transactional SMS messages. Marketing messages require separate opt-in consent.

Opt-Out: You can opt out at any time by replying STOP to any message, or by updating your preferences in your account settings. Standard message and data rates may apply.

Data Sharing: Your phone number may be shared with SMS service providers (such as Twilio) solely for the purpose of delivering messages. These providers are bound by data protection agreements.

6. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, email delivery).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you authorize us to share information.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us. Some information may be retained for legal or legitimate business purposes.

9. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

10. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings, though some features may not function properly without them.

11. Third-Party Services

Our service may contain links to third-party websites and integrations. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

12. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@laycor.com
Address: LayCor, LLC